Refund Policy
Last Updated: March 19, 2026
1. No Refund Policy
At TheraNucleus, we provide a digital subscription-based platform. Once a subscription plan has been purchased and the workspace is activated, we do not offer any monetary refunds. All sales are final.
We encourage all users to explore our free trial (if available) or contact our support team for a demo before making a final purchase decision.
2. Technical Issue Exceptions
While we strive for 99.9% uptime, we understand that technical issues can occasionally occur. We have a 48-hour tolerance policy regarding service interruptions.
If the entire platform or your specific workspace remains inaccessible due to a technical failure, server maintenance, or server-side issue for more than 48 consecutive hours, you are eligible for a time adjustment.
3. Time Adjustment Claims
In the event of a documented service outage exceeding the 48-hour tolerance period, you may submit a claim to our support team. If the claim is verified:
- We will not provide a cash refund.
- Instead, we will adjust your next plan purchase or extend your current subscription validity by the amount of time the service was unavailable.
- Claims must be submitted via email within 7 days of the service restoration.
4. Non-Eligible Issues
Refunds or time adjustments will not be granted for issues beyond our control, including but not limited to:
- Client-side internet connectivity issues.
- Incompatibility with specific outdated browsers or devices.
- User error or lack of training on the platform.
- Account suspension due to violation of our Terms of Service.
5. Contact Support
If you believe you are entitled to a time adjustment based on our 48-hour tolerance policy, please contact us at [email protected] with your workspace details and the duration of the issue.